Welcome to The Cowal Medical Practice
Cowal Medical Practice, 246 Argyll Street, Dunoon, PA23 7HW
Tel: 01369 703279 or 01369 703354 Fax: 01369 704430
Dr Roop Bains MBBS (India) 2001 MRCGP
Dr Kate Canavan MB ChB Glasgow 2004 nMRCGP
Dr Gordon Wallace MB/ChB Aberdeen 1998 MRCGP
Dr Belen Calvo-til MRCGP Zaragoza, Spain
Dr Scott Samuel MB ChB Aberdeen 1998 JCPTGP Dip SEM
Dr William Thorne MB ChB Aberdeen University 2011MRCGP
The practice is registered with:
NHS National Services Scotland
1 Marischal Square
Broad Street
Aberdeen
AB10 1BL
T: 01224 358467
and is based in purpose-built premises with access for disabled patients, disabled toilet and induction loop facilities.
The nearest hospital with a casualty department is Cowal Community Hospital: 01369 704341
Telephone: 111 for NHS 24 out of hours service
Our practice area stretches from Loch Striven (in the south) through Dunoon and Sandbank to the turn off for Tighnabruaich. If you wish to register with us as a new patient there are two forms to fill in; one for the Health Board and one for the practice. Information about previous health issues and immunisations will be requested. In addition, patients on regular medication will be given the option of an appointment to discuss their care with a doctor.
Our small team of staff includes a practice nurses, practice administrators and several receptionists.
Complaints and Suggestions
We endeavour to provide exceptional service to all our patients. However, if you have a complaint about the service or any member of the practice, or suggestions about how we can improve our service, please write to us, addressing your letter to Mrs M. Reilly-Wood, Practice Manager or via e-mail to margaret.reilly-wood@nhs.scot
To complain to the Health Board, please contact:
The Complaints Team, NHS Highland, PO Box 5713, Inverness, IV1 9AQ
Tel: 01463 705997 Fax: 01463 711322 Email: complaints.mailbox@haht.scot.nhs.uk
Public Holidays and Closures 2024/25
The surgery will be closed on the following dates for public holidays:
• Monday, 30th September 2024 (Autumn Bank Holiday)
• Wednesday, 25th December 2024 • Thursday, 26th December 2024 • Wednesday, 1st January 2025 • Thursday, 2nd January 2025
If you need to see a doctor whilst we are closed , please call NHS24 on 111. If you have a medical emergency please call 999. WHEN TO GO TO ACCIDENT & EMERGENCY (A&E)
The 111 service provides urgent care triage if you think you need A&E, but it's not life-threatening, and advice when your GP, pharmacy or dental practice is closed. If there is a danger to life or serious injury, dial 999 or go straight to A&E.
BANK HOLIDAY PHARMACIES
NHS Highland Pharmacy Contractors Bank Holiday period opening Hours follow this link https://www.nhsinform.scot/scotlands-service.../pharmacies NHS 24 111 SERVICE
NHS 24 - Contact NHS 24 when your GP or dentist is closed and it is not an emergency - Out of hours, call 111.
NHS INFORM WEBSITE
NHS Inform website service provides Information on medical conditions and self-care. If you’re well, but have a question about your health or local NHS services, phone our helpline on 0800 22 44 88 or NHS Infor "Info for Me" can help you to create your own personalised leaflet with the health and social care information you select - visit https://www.nhsinform.scot/info-for-me/ BREATHING SPACE MENTAL HEALTH INFORMATION & SUPPORT
Open up when you're feeling down. Sometimes our thoughts and feelings overwhelm us to the point where it becomes difficult to cope with everyday life. If you need help now? Call free on 0800 83 85 87. Social Work Emergency Service (SWES)
Outside office hours, contact should be calling 01631 566-491 / 01631 569-712. WHEN TO CALL 999
You should always call 999 if someone is seriously ill or injured, or their life is at risk. Examples of medical emergencies include (but are not limited to): Cardiac arrest/ collapse/ unconsciousness / Chest pain/heart attack.
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